Customer Service

Cheshire Pine and Oak has been established since 1989 and we have over 35 years experience in the industry.

We are a UK MANUFACTURER of Handmade high quality solid wood furniture offering custom made BESPOKE options as well as our standard items as displayed on our website.

We are extremely proud of the reputation that we have gained for our first-rate furniture quality. Each piece is available in the Raw Wood or with a Paint or Wax Finish. We offer local and nationwide deliveries in our own vans using our own drivers delivering into your home. 

Can we please ask that our existing and new customers bear with us on the approximate lead times of our handmade furniture with the restrictions and lockdowns that have previously been in place and that may again occur during COVID-19. This did have a knock on effect on Cheshire Pine the first time around with our suppliers of timber, paint, hardware etc being closed. Although we did continue to manufacture with what we had, the delays have been out of our control with not receiving deliveries of raw materials. We are around 6 weeks behind on our manufacturing and it is a little slower than we would normally quote but we are catching up. 
We will put your order on the next van that we have coming your way ONCE IT IS BUILT.

STANDARD SIZED ITEMS: FROM 11th January 2021. Our normal lead time is approximately 9 - 14 weeks for manufacturing of our handmade furniture.This is only to be used as a guide. We also ask you to allow upto the 16 weeks for deliveries that are outside of our area.  All our items are handbuilt to order and this extended lead time and start date is due to the increased volume of orders we aleady have in. 
We have added a new payment option: PAY 3 DAYS BEFORE YOUR DELIVERY at the checkout to compensate for this.

MADE TO MEASURE sizes on our EXISTING PRODUCTS: contact us with your specific SIZE requirements. FROM 11th January 2021.Due to the volume of customers own sizes work that we have in we are now quoting 14 weeks for new orders that need size adjustments. This is only to be used as a guide. We also ask you to allow upto the 16 weeks for deliveries that are outside of our area.. All our items are handbuilt to order and this is due to the increased volume of orders.

TOTALLY BESPOKE SERVICE: Our commission work is NOW at capacity for pre Christmas delivery. Unfortunately we are unable to accept any more work at this time. 

QUOTES: If you would like an item that we do not already build that is to your own design we will be happy to provide a quote for this in January 2021. We are unable to quote today due to price increases of Raw Materials that will come into effect in the New Year from our suppliers. Please accept our appologies but we will not be holding or providing quotes requests until January 2021 and ask you to please get in touch then if we can still be of service to you.

Many thanks Cheshire Pine

Christmas Holiday: Our manufacturing will close for Christmas Holidays on Friday 18th December 2020 and re open on Monday 4th January 2021. 
Our final delivery date is 23rd December 2020. 

QUOTES: If you would like an item that we do not already build that is to your own design we will be happy to provide a quote for this in January 2021. We are unable to quote today due to price increases of Raw Materials that will come into effect in the New Year from our suppliers. Please accept our appologies but we will not be holding or providing quotes requests until January 2021 and ask you to please get in touch then if we can still be of service to you.

Many thanks Cheshire Pine

 

The delivery prices are for a downstairs/ground floor room of your choice to our normal delivery areas as listed below. Please let us know before hand if your property involves steps or stairs for access. We send one man and we will need to know at the time of ordering about access. If your delivery does involve multiple steps or stairs (ie appartments) then assistance will be required from the customer and we ask you to please let us know before hand.

None of our furniture is flat packed or self assembly. 

Hours of business: Monday to Saturday 9.30am - 4.30pm

Christmas Holiday: Our manufacturing will close for Christmas Holidays on Friday 18th December 2020 and re open on Monday 4th January 2021. Please be aware that manufacturing will recommence Monday 11th January 2021 and deliveries will resume FROM week commencing 25th January 2021.  

Delivery Areas

We are pleased to be able to offer a ONE MAN ground floor delivery service and operate delivery runs as well as offering a comprehensive service to our main service areas which extend across Cheshire, Yorkshire, The Midlands, Gloucestershire, Herefordshire, North Wales and the North West. 

We cover the following postcode areas:

B, BD, BL, CH, CV, CW, DE, DL, DN, DY, FY, GL, HD, HG, HR, HU, HX, L, LA, LE, LN, LS, M, MK, NG, NN, OL, OX, PR, S, SK, SG, ST, SY, TF, WA, WF, WN, WR, WS, YO


Delivery is completed by our own delivery drivers and vans.

If you do live outside of our normal delivery area or YOUR POSTCODE does not work please contact us where we will be pleased to get you a price for this service.

We may also offer you alternative options for your delivery. 

If you are unsure whether you live in a location which we cover, please do no hesitate to contact: info@cheshirepineandoak.com

Privacy & Security

All areas of the Cheshire Pine and Oak Website (www.hallandlarder.com) which process customer details are protected with SSL (Secure Socket Layer) encryption. This encryption is achieved using an encryption certificate issued by a market leader in such technologies, Globalsign. Before issuing the certificate, Globalsign complete several checks to ensure you and your information are protected. Please check for the green padlock icon at the checkout screen, and at the login screen where you are asked for your username and password. You may also (depending on which browser you use) be able to click on this padlock to see details of the certificate being used. For more infomation on SSL, please see What is SSL

 

We do not store your credit or debit card details. These are only processed via the RBS Worldpay or Shopify system, and we do not see this information at any point during your transactions. For further details on how Worldpay protects you please see Worldpay Transaction Security Shopify and the Worldpay Privacy Policy.

To see full details of what information we collect about our visitors, and what we do with it, please see our privacy policy.

Returns & Replacements

If you change your mind about your purchase, please return the unused goods to us with the original receipt within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. After 14 days we are unable to accept return of any item unless faulty. Refunds will be issues within 30 days of the return.

If collection is required, then a carriage charge of £75 will be payable.

To allow us to process the return of your goods correctly and effectively, please complete the following steps:

  • Where possible take photographs of the faulty areas
  • Email our returns department info@cheshirepineandoak.com detailing the following:
    • Your name
    • Your address
    • Contact telephone numbers
    • Email address (if different from sending address)
    • Our order reference
    • Date of purchase
    • Attach any photos you have been able to take
    • Full details of the fault

 

Payment & Pricing

All prices are displayed in GBP and payment is accepted in GBP only.

For further details and clarification please contact us on 01244 881320 or via email: info@cheshirepineandoak.com

Product Dimensions

Due to the hand made nature of many of our products, there is the potential for small variations against the quoted dimensions. Therefore, if exact dimensions are required, or if size is a critical element in your purchase, please contact us prior to placing your order.

Further Enquiries

If you have any other questions please contact using the form below or the following:

  • For sales: info@cheshirepineandoak.com
  • General enquiries: info@cheshirepineandoak.com
  • Write to us: Cheshire Pine & Oak Ltd, Sealand Farm, Sealand Rd, Sealand, Chester, United Kingdom, CH1 6BS

 

Company Details

Company registration name is: Cheshire Pine & Oak Ltd, Sealand Farm, Sealand Rd, Sealand, Chester, United Kingdom, CH1 6BS
Company registration number: 06470385