Customer Service

 

Cheshire Pine and Oak has been established since 1989 and we have over 35 years experience in the industry.

We are a UK MANUFACTURER of Handmade high quality solid wood furniture offering custom made BESPOKE options as well as our standard items as displayed on our website.

We are extremely proud of the reputation that we have gained for our first-rate furniture quality. Each piece is available in the Raw Wood or with a Paint or Wax Finish. We offer local and nationwide deliveries in our own vans using our own drivers delivering into your home. 

Service Areas

We are pleased to be able to offer a delivery service across the UK. We operate delivery runs to most areas in mainland England and Wales as well as offering a comprehensive service to our main service areas which extend across Cheshire, North Wales and the North West.

Delivery is completed by our own delivery drivers and vans.

IMPORTANT DELIVERY INFORMATION

If you live in Ireland, Scotland, Devon, Cornwall, The Isle of Wight and The Isle of Man please get a delivery price from us before you order. We do NOT deliver to these areas as standard but we can.

If you are unsure whether you live in a location which we cover, please do no hesitate to contact: info@cheshirepineandoak.com

Privacy & Security

All areas of the Cheshire Pine and Oak Website (www.hallandlarder.com) which process customer details are protected with SSL (Secure Socket Layer) encryption. This encryption is achieved using an encryption certificate issued by a market leader in such technologies, Globalsign. Before issuing the certificate, Globalsign complete several checks to ensure you and your information are protected. Please check for the green padlock icon at the checkout screen, and at the login screen where you are asked for your username and password. You may also (depending on which browser you use) be able to click on this padlock to see details of the certificate being used. For more infomation on SSL, please see What is SSL. 

 

We do not store your credit or debit card details. These are only processed via the RBS Worldpay or Shopify system, and we do not see this information at any point during your transactions. For further details on how Worldpay protects you please see Worldpay Transaction Security Shopify and the Worldpay Privacy Policy.

To see full details of what information we collect about our visitors, and what we do with it, please see our privacy policy.

Returns & Replacements

If you change your mind about your purchase, please return the unused goods to us with the original receipt within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. After 14 days we are unable to accept return of any item unless faulty. Refunds will be issues within 30 days of the return.

If collection is required, then a carriage charge of £75 will be payable.

To allow us to process the return of your goods correctly and effectively, please complete the following steps:

  • Where possible take photographs of the faulty areas
  • Email our returns department info@cheshirepineandoak.com detailing the following:
    • Your name
    • Your address
    • Contact telephone numbers
    • Email address (if different from sending address)
    • Our order reference
    • Date of purchase
    • Attach any photos you have been able to take
    • Full details of the fault

 

Payment & Pricing

All prices are displayed in GBP and payment is accepted in GBP only.

For further details and clarification please contact us on 01244 881320 or via email: info@cheshirepineandoak.com

Product Dimensions

Due to the hand made nature of many of our products, there is the potential for small variations against the quoted dimensions. Therefore, if exact dimensions are required, or if size is a critical element in your purchase, please contact us prior to placing your order.

Further Enquiries

If you have any other questions please contact using the form below or the following:

  • For sales: info@cheshirepineandoak.com
  • General enquiries: info@cheshirepineandoak.com
  • Write to us: Cheshire Pine & Oak Ltd, Sealand Farm, Sealand Rd, Sealand, Chester, United Kingdom, CH1 6BS

 

Company Details

Company registration name is: Cheshire Pine & Oak Ltd, Sealand Farm, Sealand Rd, Sealand, Chester, United Kingdom, CH1 6BS
Company registration number: 06470385