Customer Service

PLEASE NOTE: We are currently around 7 weeks behind on our quoted lead times. Please accept our apologies for the delays that we have encountered. 

Cheshire Pine and Oak has been established since 1989 and we have over 35 years experience in the industry.

We are a UK MANUFACTURER of Handmade high quality solid wood furniture offering custom made BESPOKE options as well as our standard handmade items to order as displayed on our website. Please remember that we do NOT sell from stock. 

We are extremely proud of the reputation that we have gained for our first-rate furniture quality. Each piece is available in the Raw Wood or with a Paint or Wax Finish. We offer local and nationwide deliveries in our own vans using our own drivers delivering into your home. 

Can we please ask that our existing and new customers bear with us on the approximate lead times of our handmade furniture with the restrictions and lockdowns that have previously been in place and that may again occur during COVID-19. This did have a knock on effect on Cheshire Pine the first time around with our suppliers of timber, paint, hardware etc being closed. Although we did continue to manufacture with what we had, the delays have been out of our control with not receiving deliveries of raw materials. We are around 6 weeks behind on our manufacturing and it is a little slower than we would normally quote but we are catching up. 
We will put your order on the next van that we have coming your way ONCE IT IS BUILT.

STANDARD SIZED ITEMS: 

We are now accepting orders to be built and delivered during APRIL 2022. All our items are handbuilt to order and this extended lead time and start date is due to the increased volume of orders we aleady have in. 
We have added a new payment option: PAY 3 DAYS BEFORE YOUR DELIVERY at the checkout to compensate for this.

MADE TO MEASURE sizes - variations on our EXISTING PRODUCTS: contact us with your specific SIZE requirements. All our items are handbuilt to order and the lead times quoted is due to the increased volume of orders.

TOTALLY BESPOKE SERVICE: NOT AVAILABLE: Unfortunately we are unable to accept any more work/orders at this time to your own specific design and styles that you may want us to copy from elsewhere. 

QUOTES: If you would like an item that we already build that is to your own specifications we will be happy to provide a quote for this and ask you to allow us 2 weeks to get back to you

 ORDER ONLINE TODAY 

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Our SHOWROOM remains TEMPORARILY CLOSED
as we focus on our handmade customer orders that we have in. 
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ENQUIRIES and SALES OFFICE Tel: 01244 881320

Can we please ask that you DO NOT make the journey to come and see us as we continue to keep our team safe.

You can phone during the hours below.

Monday - Friday: 11am - 3pm

Saturday and Sunday: 12pm - 2pm

or email info@cheshirepineandoak.com during any time. 

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MANUFACTURING 
 Can we please ask that you DO NOT make the journey to come and see us.  
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Many thanks
from all the team at Cheshire Pine
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Many thanks
from all the team at Cheshire Pine

If your enquiry is related to an existing order or you require a QUOTE, these will be answered as soon as possible. Due to an increased volume of emails and enquiries we are answering a little slower than we would normally like BUT we will get back to you as soon as we can. 

 

 

IMPORTANT DELIVERY  INFORMATION
We only offer a STREET LEVEL/ GROUND FLOOR /downstairs room of your choice delivery.

Please let us know beforehand if your property involves external steps or stairs or if you live in a flat or apartment.. We send ONE MAN and we will need to know at the time of ordering about access. If your delivery does involve steps then we may require some assistance from you or if you have stairs (ie apartments, bedrooms etc) then our driver can assist you taking it up. However we do need to be made aware of this at the time of ordering.

Unfortunately we can not help on your delivery day if we have not been informed before hand due to the time slots allocated at each of our customers homes and the times that our deliveries have been booked for after yours.
Please be aware that NONE of our furniture is flat packed or self-assembly and your choice of furniture MAY NOT GO UP your stairs. We will ask you to send photo's of your stairs and to be shown the access to establish if the item is ABLE TO GO UPSTAIRS.

Hours of business: Monday to Saturday 9.30am - 4.30pm

Delivery Areas

We are pleased to be able to offer a ONE MAN ground floor delivery service and operate delivery runs as well as offering a comprehensive service to our main service areas which extend across Cheshire, Yorkshire, The Midlands, Gloucestershire, Herefordshire, North Wales and the North West shown with in the radius shown in the map. Delivery is completed by one man in our own van. None of our furniture is supplied flat packed.

Delivery is completed by our own delivery drivers and vans.

If you do live outside of our normal delivery area please contact us where we will be pleased to get you a price for this service.

AREAS THAT WE DO NOT COVER: Central London, Lincolnshire, Norfolk, Suffolk. Cornwall, Devon, East and West Sussex, Ireland, Scotland, The Isle of Wight and The Isle of Man or Overseas.

However we can build our items if you would like to arrange your own collection if you live in the areas that we do not cover.
COLLECT: We can manufacture the item for you if you would like to arrange your own collection. A few of our customers have previously arranged their own collection either HIRING A VAN or using PROOVIA, ANY VAN and the local Man and Van businesses in their area. We suggest these type of collection firms due to our furniture being handmade and not boxed like the imported furniture that is about. You will need someone who is used to transporting furniture - ie transport blankets and straps. OUR FURNITURE HAS NO PACKAGING.
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We may also offer you alternative options for your delivery. 

If you are unsure whether you live in a location which we cover, please do no hesitate to contact: info@cheshirepineandoak.com

Privacy & Security

All areas of the Cheshire Pine and Oak Website (www.hallandlarder.com) which process customer details are protected with SSL (Secure Socket Layer) encryption. This encryption is achieved using an encryption certificate issued by a market leader in such technologies, Globalsign. Before issuing the certificate, Globalsign complete several checks to ensure you and your information are protected. Please check for the green padlock icon at the checkout screen, and at the login screen where you are asked for your username and password. You may also (depending on which browser you use) be able to click on this padlock to see details of the certificate being used. For more infomation on SSL, please see What is SSL

 

We do not store your credit or debit card details. These are only processed via the RBS Worldpay or Shopify system, and we do not see this information at any point during your transactions. For further details on how Worldpay protects you please see Worldpay Transaction Security Shopify and the Worldpay Privacy Policy.

To see full details of what information we collect about our visitors, and what we do with it, please see our privacy policy.

Returns & Replacements

If you change your mind about your purchase, please let us know at the time of your delivery or with in 7 days of your delivery. We will arrange the collection and refund your payment for the goods that you have bought. We will deduct the original delivery cost plus the collection carriage of £99 from your amount to be refunded. .Please be aware that we do not offer refunds for BESPOKE items unless there is a fault.

If collection is required due to a change of mind, then the customer will pay the original delivery charge plus a collection carriage charge of £99 which will be deducted from the amount paid.

To allow us to process the return of your goods correctly and effectively, please complete the following steps:

  • Where possible take photographs of the faulty areas
  • Email our returns department info@cheshirepineandoak.com detailing the following:
    • Your name
    • Your address
    • Contact telephone numbers
    • Email address (if different from sending address)
    • Our order reference
    • Date of purchase
    • Attach any photos you have been able to take
    • Full details of the fault

We will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. After 7 days we are unable to accept return of any item unless faulty. Refunds will be issued within 30 days of the return 

Payment & Pricing

All prices are displayed in GBP and payment is accepted in GBP only.

For further details and clarification please contact us on 01244 881320 or via email: info@cheshirepineandoak.com

Product Dimensions

Due to the hand made nature of many of our products, there is the potential for small variations against the quoted dimensions. Therefore, if exact dimensions are required, or if size is a critical element in your purchase, please contact us prior to placing your order.  

How We Manufacture

All our furniture is made using solid timber - no MDF, plywood or man made boards are used, even when painted. We use a Kreg® Pocket-Hole Machine to construct cabinets furniture, bookshelves, tables etc with multiple joints in a professional way. It drills a pilot hole and counterbore at a 15-degree angle into the timber without the use of glue, nails and screws on the outside what can be on view, look very unsightly and not as strong. It enables us to construct furniture from the inside instead of the outside. Our time served cabinet makers have used this for many many years in our manufacturing and it gives the best strength and most stable construction out there. These pilot holes are visible on the inside side edge.

  

Further Enquiries

If you have any other questions please contact using the form below or the following:

  • For sales: info@cheshirepineandoak.com
  • General enquiries: info@cheshirepineandoak.com
  • Write to us: Cheshire Pine & Oak Ltd, Sealand Farm, Sealand Rd, Sealand, Chester, United Kingdom, CH1 6BS

 

Company Details

Company registration name is: Cheshire Pine & Oak Ltd, Sealand Farm, Sealand Rd, Sealand, Chester, United Kingdom, CH1 6BS
Company registration number: 06470385