Customer Service

Cheshire Pine and Oak has been established since 1989 and we have over 35 years experience in the industry.

We are a UK MANUFACTURER of Handmade high quality solid wood furniture offering custom made BESPOKE options as well as our standard handmade items to order as displayed on our website. Please remember that we do NOT sell from stock. 

We are extremely proud of the reputation that we have gained for our first-rate furniture quality. Each piece is available in the Raw Wood or with a Paint or Wax Finish. We offer local and nationwide deliveries in our own vans using our own drivers delivering into your home. 

Can we please ask that our existing and new customers bear with us on the approximate lead times of our handmade furniture with the restrictions and lockdowns that have previously been in place and that may again occur during COVID-19. This did have a knock on effect on Cheshire Pine the first time around with our suppliers of timber, paint, hardware etc being closed. Although we did continue to manufacture with what we had, the delays have been out of our control with not receiving deliveries of raw materials. We are around 6 weeks behind on our manufacturing and it is a little slower than we would normally quote but we are catching up. 
We will put your order on the next van that we have coming your way ONCE IT IS BUILT.

STANDARD SIZED ITEMS: 

All our items are handbuilt to order and this extended lead time and start date is due to the increased volume of orders we aleady have in. 
We have added a new payment option: PAY 3 DAYS BEFORE YOUR DELIVERY at the checkout to compensate for this.

MADE TO MEASURE sizes - variations on our EXISTING PRODUCTS: contact us with your specific SIZE requirements. All our items are handbuilt to order and the lead times quoted is due to the increased volume of orders.

TOTALLY BESPOKE SERVICE: Unfortunately we are unable to accept any more work at this time to your own specific design and styles that you may want us to copy from elsewhere. 

QUOTES: If you would like an item that we already build that is to your own specifications we will be happy to provide a quote for this and ask you to allow us 2 weeks to get back to you

 ORDER ONLINE TODAY 

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Our SHOWROOM is TEMPORARILY CLOSED
following the TIER 4 WALES lockdown rules (which includes all non essential retail to close)
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ENQUIRIES and SALES OFFICE Tel: 01244 881320

Can we please ask that you DO NOT make the journey to come and see us

You can phone during the hours below.

Monday - Friday: 11am - 3pm

Saturday and Sunday: 12pm - 2pm

or email info@cheshirepineandoak.com during any time. 

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MANUFACTURING 
 Can we please ask that you DO NOT make the journey to come and see us.  
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Many thanks
from all the team at Cheshire Pine
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Many thanks
Best Wishes for 2021
from all the team at Cheshire Pine

If your enquiry is related to an existing order or you require a QUOTE, these will be answered as soon as possible.

 

 

The delivery prices are for a downstairs/ground floor room of your choice to our normal delivery areas as listed below. Please let us know before hand if your property involves steps or stairs for access. We send one man and we will need to know at the time of ordering about access. If your delivery does involve multiple steps or stairs (ie appartments) then assistance will be required from the customer and we ask you to please let us know before hand.

None of our furniture is flat packed or self assembly. 

Hours of business: Monday to Saturday 9.30am - 4.30pm

Christmas Holiday: Our manufacturing will close for Christmas Holidays on Friday 18th December 2020 and re open on Monday 4th January 2021. Please be aware that manufacturing will recommence Monday 11th January 2021 and deliveries will resume FROM week commencing 25th January 2021 for orders placed in September 2020.

Delivery Areas

We are pleased to be able to offer a ONE MAN ground floor delivery service and operate delivery runs as well as offering a comprehensive service to our main service areas which extend across Cheshire, Yorkshire, The Midlands, Gloucestershire, Herefordshire, North Wales and the North West. 

We cover the following postcode areas:

B, BD, BL, CH, CV, CW, DE, DL, DN, DY, FY, GL, HD, HG, HR, HU, HX, L, LA, LE, LN, LS, M, MK, NG, NN, OL, OX, PR, S, SK, SG, ST, SY, TF, WA, WF, WN, WR, WS, YO

Delivery is completed by our own delivery drivers and vans.

If you do live outside of our normal delivery area or YOUR POSTCODE does not work please contact us where we will be pleased to get you a price for this service.

AREAS THAT WE DO NOT COVER:
If you live in Central London, Ireland, Scotland, Cornwall, Devon, The Isle of Wight and The Isle of Man or Overseas please get a delivery price from us before you order. We do NOT deliver to these areas AND WE MAY HAVE TO USE A FREIGHT COMPANY and offer you a pallet delivery. If you are unsure whether you live in a location which we cover, please do no hesitate to contact us.

We may also offer you alternative options for your delivery. 

If you are unsure whether you live in a location which we cover, please do no hesitate to contact: info@cheshirepineandoak.com

Privacy & Security

All areas of the Cheshire Pine and Oak Website (www.hallandlarder.com) which process customer details are protected with SSL (Secure Socket Layer) encryption. This encryption is achieved using an encryption certificate issued by a market leader in such technologies, Globalsign. Before issuing the certificate, Globalsign complete several checks to ensure you and your information are protected. Please check for the green padlock icon at the checkout screen, and at the login screen where you are asked for your username and password. You may also (depending on which browser you use) be able to click on this padlock to see details of the certificate being used. For more infomation on SSL, please see What is SSL

 

We do not store your credit or debit card details. These are only processed via the RBS Worldpay or Shopify system, and we do not see this information at any point during your transactions. For further details on how Worldpay protects you please see Worldpay Transaction Security Shopify and the Worldpay Privacy Policy.

To see full details of what information we collect about our visitors, and what we do with it, please see our privacy policy.

Returns & Replacements

If you change your mind about your purchase, please let us know at the time of your delivery or with in 7 days of your delivery. We will arrange the collection and refund your payment for the goods that you have bought. We will deduct the original delivery cost plus the collection carriage of £99 from your amount to be refunded. .Please be aware that we do not offer refunds for BESPOKE items unless there is a fault.

If collection is required due to a change of mind, then the customer will pay the original delivery charge plus a collection carriage charge of £99 which will be deducted from the amount paid.

To allow us to process the return of your goods correctly and effectively, please complete the following steps:

  • Where possible take photographs of the faulty areas
  • Email our returns department info@cheshirepineandoak.com detailing the following:
    • Your name
    • Your address
    • Contact telephone numbers
    • Email address (if different from sending address)
    • Our order reference
    • Date of purchase
    • Attach any photos you have been able to take
    • Full details of the fault

We will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. After 7 days we are unable to accept return of any item unless faulty. Refunds will be issued within 30 days of the return 

Payment & Pricing

All prices are displayed in GBP and payment is accepted in GBP only.

For further details and clarification please contact us on 01244 881320 or via email: info@cheshirepineandoak.com

Product Dimensions

Due to the hand made nature of many of our products, there is the potential for small variations against the quoted dimensions. Therefore, if exact dimensions are required, or if size is a critical element in your purchase, please contact us prior to placing your order.

Further Enquiries

If you have any other questions please contact using the form below or the following:

  • For sales: info@cheshirepineandoak.com
  • General enquiries: info@cheshirepineandoak.com
  • Write to us: Cheshire Pine & Oak Ltd, Sealand Farm, Sealand Rd, Sealand, Chester, United Kingdom, CH1 6BS

 

Company Details

Company registration name is: Cheshire Pine & Oak Ltd, Sealand Farm, Sealand Rd, Sealand, Chester, United Kingdom, CH1 6BS
Company registration number: 06470385