OUR DELIVERY SERVICE

Deliveries are made MONDAY to FRIDAY between the hours of 8am and 6pm. 

We are NOW ACCEPTING ORDERS TO BE MANUFACTURED and DELIVERED  to you during APRIL 2023. Click HERE to learn more about our PAY JUST 5 DAYS BEFORE YOUR DELIVERY


WE BOOK IN YOUR DELIVERY SLOT… 
.. when your handmade furniture is constructed…which will be around 10 days BEFORE we are planning to deliver and NOT at the time of ordering.

This contact is before we do the knotting process, undercoat and top coat painting and fit the hardware.
You will get an email around 10 days BEFORE your delivery advising you of the day, date and if it is an AM (8 - 1) or PM (1 - 6) delivery. You will be unable to choose a time slot as the deliveries are still personal and worked out with the route in which they will be made. This email will also notify you of any payments outstanding and due dates. 
We will give you a time slot of AM or PM.
Our handmade furniture deliveries are made by a specialist furniture delivery company who are based in Chester and our
 furniture does NOT go to your local delivery holding depot. Unfortunately we do NOT deliver on Bank Holidays or at the weekends.


PRICES for a downstairs/street level delivery to a room of your choice in one of our delivery areas as pictured below is: 

  • STANDARD DELIVERY: 
    • covering area as circled in BLACK: £110
    • covering area as circled in RED: £125 
  • OUT OF AREA DELIVERY:  
    • covering area as circled in PURPLE: £135
    • covering area as circled in BLUE: £150

    IMPORTANT INFORMATION

    • We do not import furniture
    • We do not keep stock and every item is built individually to order. 
    • NONE of our handmade furniture is boxed, flat packed or self-assembly
    • If there are any issues with access or parking please also let us know NOW.
    • We do not use pallet companies offering kerb side drops.
    • DELIVERIES
      • Our deliveries are made with a van load covering the area by our local furniture delivery specialist based in Chester. Your furniture will NOT go to a delivery holding depot near to you. 
      • We have 2 Days travelling plus 3 days of deliveries with an number of overnight stays. We deliver to a GROUND FLOOR/STREET LEVEL room of your choice on the day we have booked you in. We do NOT make individual deliveries with one order.
      • Please let us know NOW if you live in a FLAT or APPARTMENT.
      • OUR DELIVERIES are made MONDAY to FRIDAY between the hours of 8am and 6pm. You will get an email around 10 days before your delivery advising you of the day, date and if it is an AM (8 - 1) or PM (1 - 6) delivery. We are unable let you choose a time slot and you will be given AM or PM as this will be dependant on the route in which thay are being made.
      • Unfortunately we do NOT deliver on Bank Holidays or the weekends.
    • If you live in an area that we do NOT deliver to (see list below) please give us a ring or you can COLLECT please see below.. 
    • AREAS THAT WE DO NOT COVER: 
      • Central London, Kent, Lincolnshire, Norfolk, Suffolk. Cornwall, Devon, Dorset, Somerset, East and West Sussex, South West Wales, Ireland, Scotland, The North East, The Isle of Wight and The Isle of Man or Overseas.

        OUR DELIVERY AREAS:

        Our main service areas are with in the radius shown in the map below which extend across Cheshire, Yorkshire, The Midlands, Gloucestershire, Herefordshire, North Wales and the North West. None of our furniture is supplied flat packed.

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        AREAS THAT WE DO NOT COVER: 
        Central London, Kent, Lincolnshire, Norfolk, Suffolk. Cornwall, Devon, Dorset, Somerset, East and West Sussex, South West Wales, Ireland, Scotland, The North East, The Isle of Wight and The Isle of Man or Overseas.
        However we can build our items if you would like to arrange your own collection if you live in the areas that we do not cover. 
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        COLLECT:  We can manufacture the item for you if you would like to arrange your own collection. A number of our customers have previously arranged their own collection either by CAR, HIRING A VAN or using ANY VAN or the LOCAL MAN and VAN businesses in their area. We suggest these type of collection firms due to our furniture being handmade and not boxed like the imported furniture that is about. You will need someone who is used to transporting furniture - ie transport blankets and straps.
        OUR FURNITURE HAS NO PACKAGING.
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        LONG LEAD TIMES explained
        Please accept our apologies for any disappointment caused by our long lead times but our order book is now FULL for manufacturing and delivery UP TO THE DATE ABOVE for our handmade furniture. Our time served cabinet makers build everything to order. We are currently working on the high volume of customers orders and getting these items hand built and delivered as fast as we can. 

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        DELIVERY SERVICE

        Once your furniture is manufactured THE DELIVERY IS MADE TO A STREET LEVEL/ GROUND FLOOR /downstairs room of your choice delivery ONLY.  OUR DELIVERIES are made MONDAY to FRIDAY between the hours of 8am and 6pm. You will get an email around 10 days before your delivery advising you of the day, date and if it is an AM or PM delivery. Unfortunately we do NOT deliver on Bank Holidays or at the weekends. 

        Our Hall and Larder Cupboards are fully assembled and sometimes the delivery driver may take the doors off for ease of getting it in the house and put them on again. If it has a top box this is attached on site.

        Please let us know beforehand if your property involves external steps or stairs or if you live in a flat or apartment.. We MAY need to know at the time of ordering about access.. We can not help on your delivery day if THE ITEMS HAS TO BE TAKEN UPSTAIRS due to the time slots allocated at each of our customers homes and the times that our deliveries have been booked for after yours.

        WE ARE NOW ACCEPTING ORDERS TO BE MANUFACTURED and aim to
        DELIVER during APRIL 2023

         If we do catch up then we will deliver to you earlier.

         It takes around 21 days from start to finish for us to manufacture each individual item with all the processes each handmade item goes through. 
        The lead times quoted are due to the high volume of orders and the geography of existing deliveries that we have in. 

        Our deliveries are Monday to Friday and unfortunately, we are not able to offer weekend or bank holiday deliveries at the moment.
          • When furniture is delivered you will be asked to sign for it as proof of receipt. The delivery is made by a specialist furniture delivery company based in Chester. Your furniture will not go to your local delivery depots or be able to come back on another date. We will deliver on the day and date that you have been given. 
          • MISSED DELIVERY: If you have confirmed the delivery date with us and then you are not home on that day when we come - there will be a fixed re-delivery charge of £150 for a new day. Your furniture will be brought back here and the delivery process is started again. We are based just outside of Chester over the border in to North Wales and we also begin and end our delivery run here..Your furniture does NOT go to a delivery holding depot near to you. 
        • If you are not there for a small item couriered delivery a card will be dropped through your door stating how to get your delivery.
        • We will contact you immediately if, for any reason, we are unable to fulfil your online order and we will issue a full refund if we unable to complete your order. 
         
        ENQUIRIES and SALES OFFICE Tel: 01244 881320 
        You can phone during the hours below.

        Monday - Friday: 10am - 4pm

        or email info@cheshirepineandoak.com during any time. 

        from all the team at Cheshire Pine
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