The lead times are to be used only as a guide as everything is hand built to order.

• We do not import furniture
• We do not keep stock. 
• NONE of our furniture is boxed, flat packed or self-assembly
• Our deliveries are made with a van load covering the area. We have 2 Days travelling and 3 days of deliveries with an number of overnight stays.. 
• We do NOT make individual deliveries with one item (unless you are in a 30 mile radius of our workshop)
• We do not use pallet companies offering kerb site drops.
• We are based just outside of Chester over the border in to North Wales. 
• AREAS THAT WE DO NOT COVER: Central London, Kent, Lincolnshire, Norfolk, Suffolk. Cornwall, Devon, Dorset, Somerset, East and West Sussex, South West Wales, Ireland, Scotland, The Isle of Wight and The Isle of Man or Overseas.

OUR DELIVERY AREAS:

Our main service areas are with in the radius shown in the map below which extend across Cheshire, Yorkshire, The Midlands, Gloucestershire, Herefordshire, North Wales and the North West. Delivery is completed by one man in our own van. None of our furniture is supplied flat packed.

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IMPORTANT INFORMATION
We offer a STREET LEVEL/ GROUND FLOOR /downstairs room of your choice delivery ONLY. Our Hall and Larder Cupboards are fully assembled although the delivery driver may take the doors off for ease of getting it in the house and put them on again. If it has a top box this is always attached on site.

Please let us know beforehand if your property involves external steps or stairs or if you live in a flat or apartment.. We send ONE MAN and we will need to know at the time of ordering about access. If your delivery does involve steps then we may require some assistance from you or if you have stairs (ie apartments, bedrooms etc) then our driver can assist you taking it up. However we do need to be made aware of this at the time of ordering. We can not help on your delivery day if we have not been informed before hand due to the time slots allocated at each of our customers homes and the times that our deliveries have been booked for after yours.

NONE of our furniture is flat packed or built as self-assembly and your choice of furniture MAY NOT GO UP your stairs. We may ask you to send photo's of your stairs and to be shown the access to establish if the item is ABLE TO GO UPSTAIRS.

 It takes around 21 days from start to finish for us to manufacture each individual item with all the processes each handmade item goes through. 
The lead times quoted are due to the high volume of orders and the geography of existing deliveries that we have in. 

Can we also please ask that our existing and new customers bear with us on the approximate lead times of our handmade furniture with the restrictions and lockdowns that have previously been in place and that may again occur during COVID-19. This did have a knock on effect on Cheshire Pine the first time around with our suppliers of timber, paint, hardware etc being closed. Although we did continue to manufacture with what we had, the delays have been out of our control with not receiving deliveries of raw materials. We are around 6 weeks behind on our manufacturing and it is a little slower than we would normally quote but we are catching up. 

We will put your order on the next van that we have coming your way ONCE IT IS BUILT.

Our deliveries are Monday to Friday and unfortunately, we are not able to offer weekend or bank holiday deliveries at the moment.

• Delivery is completed by our own delivery drivers and vans ensuring you get the best possible service.
• When furniture is delivered you will be asked to sign for it as proof of receipt. If you are not there for a couriered delivery for our smaller items a card will be dropped through your door stating how to get your delivery.
• We will contact you immediately if, for any reason, we are unable to fulfil your online order and we will issue a full refund if we unable to complete your order. 

MANUFACTURING 

 Can we please ask that you DO NOT make the journey to come and see us at our workshop during this time unless you have a prior appointment.  

 DELIVERY AREAS

Our main service areas are with in the radius shown in the map below.