All prices are displayed in GBP and Payment is accepted in GBP only

Credit card - Visa Debit, Mastercard, Visa, Paypal, Bank Transfer. A small deposit may be payable. We no longer accept cheques.

• DON'T pay today but PAY JUST 15 DAYS BEFORE YOUR DELIVERY!!! Credit card - Visa Debit, Mastercard, Visa, Paypal, Bank Transfer.
• PAY ON COLLETION: Credit Card - Visa Debit, Mastercard, Visa and Cash.
• PAY NOW: Credit card - Visa Debit, Mastercard, Visa,, PayPal.

IMPORTANT INFORMATION

If you select to PAY at the time of ordering...and you change your mind about your purchase, please let us know. 

If you do CANCEL your order that was paid for at the time of ordering PLEASE BE AWARE that the refund WILL be MINUS the FEES that the payment provider charge. We do not add on or charge you the customer any of the payment provider fees at the point of order.. However this means that your refund will not be the whole amount that you paid as the payment provider deduct their fees in the refund that they make to you. You will now have to pay those refund fees that they charge. Cheshire Pine will not pay their refund fees for you. 

RETURNS

If you change your mind at the time of your delivery or with in 7 days of your delivery we will arrange the collection and refund your payment for the goods that you have bought MINUS the payment provider fees. We will also deduct the original delivery cost plus the collection carriage of £200 from your amount to be refunded. .

Please be aware that we do not offer any refunds for BESPOKE items or COLOUR MATCH MIX items unless there is a fault. We are unable to accept any BESPOKE furniture items as returns due to ‘change of mind’ once it has been built especially for you. 

If collection is required by Cheshire Pine due to a change of mind, then the customer will pay

• the original delivery charge 
• plus a collection carriage charge of £200
• plus the payment providers fees that they deducted from the amount that you have paid. The payment provider will only refund the amount minus THEIR fee.

CANCELLED ORDER

If you need further details and clarification please contact us on

or email info@cheshirepineandoak.com

Cancelling an Order After Production Has Begun

If you decide to cancel your order after your furniture has already been built or production has started, it will be exempt from the standard 14-day cooling-off period under the Consumer Contracts Regulations.

Once materials have been ordered and work has begun on your handmade piece, it can no longer be cancelled or refunded, as it has been crafted specifically for you.

We completely understand that plans can change, so if you need to make any adjustments, please get in touch with us before production begins and we’ll do our very best to help.

Bespoke Order Policy

Because your bespoke furniture is handmade to order, each piece is created especially for you — from the size and design to the finish and fittings. For this reason, we’re unable to offer refunds or exchanges on bespoke items and is exempt from the standard 14-day cooling-off period under the Consumer Contracts Regulations, unless the item is faulty.

We take great care to ensure every order meets the high standards you expect, and each piece goes through a full quality check before leaving our workshop. If there is ever an issue, please let us know right away so we can put things right.

You can also use the contact form below. Unfortunately we are unable to build our furniture in OAK due to the very high cost and the quantity we have to order of the raw material until further notice.