Privacy Policy

At Cheshire Pine and Oak, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cheshire Pine and Oak
Sealand Farm
Sealand Road
Chester
CH1 6BS

📧 Email: info@cheshirepineandoak.com
📞 Telephone: 01244 881320

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following personal data:

Information you provide to us:

• Name

• Billing and delivery address

• Email address

• Telephone number

• Order details

Information collected automatically:

• IP address

• Browser type and version

• Pages visited on our website

• Time and date of visits

Payment Information:

All payments are processed securely by Worldpay or Shopify. For further details on how Worldpay protects you please see Worldpay Transaction Security and the Worldpay Privacy Policy.
We do not store or have access to your card details.

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders

• Arrange delivery or collection

• Communicate with you about your order

• Provide customer support

• Improve our website and services

• Comply with legal obligations

We will only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual obligation – to fulfil your order

• Legal obligation – for accounting and legal requirements

• Legitimate interests – to improve our services and customer experience

• Consent – where required (e.g. marketing communications)

5. How We Store and Protect Your Data

We take appropriate security measures to protect your data, including:

• SSL (Secure Socket Layer) encryption on our website

• Secure servers and systems

• Restricted access to personal data

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements.

6. Sharing Your Information

We only share your data where necessary, including with:

• Payment processors (e.g. Shopify, Worldpay)

• Delivery partners to fulfil your order

• Professional advisers (e.g. accountants, legal advisors)

• Regulatory authorities where required by law

We do not sell or rent your personal data to third parties.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Cookies may be used to:

• Remember your preferences

• Enable website functionality

• Analyse site performance

You can control or disable cookies through your browser settings.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict processing of your data

• Object to processing

• Request data portability

To exercise any of these rights, please contact us using the details above.

9. Marketing Communications

We will only send marketing communications if you have:

• Given your consent, or

• Purchased from us and have not opted out

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of these third-party sites.

11. Data Retention

We retain your personal data only for as long as necessary, including:

• Order and transaction records (for legal and tax purposes)

• Customer service records

After this period, your data will be securely deleted or anonymised.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

📧 info@cheshirepineandoak.com
📞 01244 881320

14. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk