Customer Service & About Us

Customer Service & About Us

Welcome to Cheshire Pine & Oak Limited. Below you will find important information regarding our services, policies, and how we operate as a UK manufacturer of handmade furniture.

Our Furniture

Made from 100% solid pine timber throughout
No MDF, chipboard, plywood, or veneers
Never flat-pack or self-assembly
Available raw, waxed, lacquered, or painted finishes

Each piece is unique, showcasing the natural grain and character of real wood.

Manufacturing & Lead Times

All furniture is made to order.

Estimated build time: approximately 21 days once manufacturing begins
Current manufacturing schedule: May 2026
Expected delivery/collection: Late May and during June 2026

Lead times are estimates only due to the handmade nature of our products and reliance on raw material supply.

Bespoke variations of our existing designs are available on request. Please be aware these may take a little longer to build if thay are one-offs in size.

Fully bespoke design services copy designs from eleswhere are currently unavailable.

Payments

Accepted payment methods:

- PayPal
- Bank Transfer
- Credit Card
- Debit Card
- Shop Pay
- Google Pay
- Cash on Collection

Deposits may be requested after ordering if you selected the pay late just 15 working days before delivery or collection. Payment details will be provided by email.

Delivery Information

Deliveries are made Monday to Sunday (no deliveries on Saturday)
We use a specialist 2 person furniture delivery company.
Furniture is delivered fully built directly to your home (not via depots)
Delivery is arranged once your furniture is completed
OUR FURNITURE HAS NO PACKAGING.

You will be contacted approximately 5-10 days prior to delivery with:

Delivery date
Final Payment reminder (if applicable)

Important Notes:

Delivery is to a ground floor/street level room
Furniture is not flat-packed and may not fit upstairs - please check
Access restrictions must be advised in advance
If you require an upstairs delivery please contact us first. We charge £20 per floor but we do need to know at the time of ordering.

Missed pre/arranged deliveries will incur a minimum £200 re-delivery charge.

Delivery Areas - please see additional information click here

We cover most mainland addresses in England, Wales and Scotland
📩 Outside our coloured zones or postcodes not listed please contact us for a quote. Including Central London Congestion Zones (ULEZ is OK)
We can not deliver to anywhere which has a ferry crossing, Ireland, Jersey, Guernsey, Scottish Highlands, Isle of Wight, Isle of Man, Overseas

You may arrange your own collection from our workshop for these areas.

Collection Option

Customers may arrange their own collection. You can also bbok your own company and we recommend using professional transport furniture removal services experienced in handling furniture, as items are not packaged or boxed.

Returns & Replacements

Change of Mind

Returns accepted within 7 days of delivery
Refunds will be minus payment provider fees
Original Delivery and re-collection charges apply
Change of mind collection fee: £250

Bespoke Items

Bespoke items are non-refundable, unless faulty, and are exempt from the standard cooling-off period.

Faulty or Damage Items

Please email: with in 1 hour

Order details, Name and Address
Description of fault or damage
Photographs

We will offer a repair, build a brand new piece, or refund in line with your legal rights.

Order Cancellations

Orders cannot be cancelled once production has started or materials have been ordered, as each item is made specifically for you.

Privacy & Security

All transactions are protected using SSL encryption.

Payments processed securely via Shopify / Worldpay
We do not store card details

For full details, please refer to our Privacy Policy.

Contact & Enquiries

Sales Office Hours:
Monday – Friday: 9:30am – 4:30pm

📞 01244 881320
📧 info@cheshirepineandoak.com

You may also visit our workshop by appointment only.

Workshop Details

Workshop Hours:
Monday – Friday: 7:00am – 4:00pm

Sealand Farm, Sealand Road, Chester, CH4 0GE
what3words: jumpy.among.worth

We are closed on weekends and Bank Holidays.

Final Note

Every piece of furniture is handmade with care, skill, and attention to detail.
We thank you for your patience and support while we create your hand crafted furniture.

IMPORTANT DETAILS

Product Dimensions

Due to the hand made nature of many of our products, there is the potential for small variations against the quoted dimensions. Therefore, if exact dimensions are required, or if size is a critical element in your purchase, please contact us prior to placing your order to let us know.

Pine Timber

All our handmade furniture is made from solid pine timber and this natural material with knots and it does expand and contrast in different temperatures. Wood is hygroscopic, which means its MC will fluctuate based on the relative humidity (RH) of the surrounding air. As humidity increases, the MC increases, and the wood expands, and as the humidity decreases, MC decreases, and the wood shrinks. Unfortunately this can not be stopped on a natural material but it is an easy fix as the actual build is not effected. If you have a knot appear or open up this can be fixed and if your have movement on the door panels or backboards again this is an easy fix.

Wooden Knobs

All our handmade furniture is supplied with beech wooden knobs as standard. These knobs can be painted in the colour that you have chosen or in the contrast wood finish. If you have orderd an item in the RAW WOOD then the knobs are supplied loose and also in the RAW WOOD. We can fit your own handles or knobs if you send these to us. We ask you to purchase what you would like and post them out to us to fit free of charge in our workshop BEFORE delivery. This can not be done in your home by our delivery team.

Flush Hinges

We use high quality UK manufactured flush hinges that are produced for Cheshire Pine. We do not use inferior quality products from DIY stores that are imported in bulk and cost effective. We also do not use kitchen types hinges that are typically used when a wooden kitchen door is combined with melamine.

Our furntiure is built with a frame following traditional methods and the doors are not mounted on the outside but fitted into the frame.

We have 3 colours of our hinges. SILVER, FLORENTINE BRONZE and BRASS.

We choose the hinge colour that best goes with the colour of the paint choice, or the contrast knobs or the colour of your own knobs/handles. Our hinges are 50 mm FLUSH HINGES and are manufactured specially for us. We are unable to use any other hinges or the ones that you may want to buy and for us to use. Please accept our apologies that this is not possible. We guarantee our doors with the hinges that have been design and manufactured in the UK for ourselves. The way that the doors are hung and the thickness of the timber means our hinges work.

Double Roller Catches for closing doors

All our doors are closed shut with the strong traditional UK manufactured double roller catches. We do not use modern magnetic catches or any slow closing mechanisms. Magnetic catches are typically used on modern furniture that is combined with melamine, MDF, plywood and man made boards.

We do not use any fitted kitchen type hardware and we use traditional fittings. Our furniture is built to last and this is why we continue to use the traditional cabinet making methods.

Double Coat Hooks

All our Double Coat Hooks are CAST IRON and a BLACK FINISH. If you would like Chrome or an alternative colour then we ask you to purchase these and send them on to us. Purchase what you would like and post them out to us to fit free of charge in our workshop BEFORE delivery. This can not be done in your home by our delivery team.

Shelves

All our shelves are finished in the CONTRAST WOOD FINISH when the units are painted and are fully adjustable. This means that you can move them up or down and also remove them if you do not want the quantity. The adjustment holes are set at 2 cm increments.

How We Manufacture

All our furniture is made using solid timber - no MDF, plywood or man made boards are used, even when painted. We use a Kreg® Pocket-Hole Machine to construct cabinets furniture, bookshelves, tables etc with multiple joints in a professional way. It drills a pilot hole and counterbore at a 15-degree angle into the timber without the use of glue, nails and screws on the outside what can be on view, look very unsightly and not as strong. It enables us to construct furniture from the inside instead of the outside. Our time served cabinet makers have used this for many many years in our manufacturing and it gives the best strength and most stable construction out there. These pilot holes are visible on the inside side edge.

Further Enquiries

If you have any other questions please contact using the form below or the following:

For sales: info@cheshirepineandoak.com
General enquiries: info@cheshirepineandoak.com
Write to us: Cheshire Pine & Oak Ltd, Sealand Farm, Sealand Rd, Sealand, Chester, United Kingdom, CH1 6BS

Company Details

Company registration name is: Cheshire Pine & Oak Ltd, Sealand Farm, Sealand Rd, Sealand, Chester, United Kingdom, CH1 6BS
Company registration number: 06470385

what3words: jumpy.among.worth