We are focussed on building our customer orders and please can we ask that you do NOT make the journey to come and see us unless you have a prior arrangement. We continue to manufacture in a closed enviroment and please accept our apologies for any inconvenience caused.
Due to an increased volume of emails and enquiries we are answering a little slower than we would normally like BUT we will get back to you as soon as we can.
Information about MANUFACTURING during COVID-19
Information about DELIVERY during COVID-19
- We can deliver into the downstairs room where it is going. Our driver will knock on your door and he will distance himself from your door until you answer. We will be following the social distancing rules and health advise and ask you to stay in another room or 2 m away whilst we deliver your furniture. Our delivery driver will deliver your furniture to you by himself following the social distancing rules. You will not have to move it once it is in place. He will also be wearing a face covering.
- We can deliver into your hallway. He will knock on your door, he will distance himself from your door until you answer. Then following the social distancing rules we ask you to keep a 2 m distance or stay in another room until he has left. He will also be wearing a face covering.
We will contact our customers who have existing orders with us when your handmade furniture is ready for delivery.
Please accept our apologies for the delays on our original lead times.
Can we please ask that our existing and new customers bear with us on the approximate lead times of our handmade furniture with the restrictions and lockdowns that have previously been in place and that may again occur during COVID-19. This did have a knock on effect on Cheshire Pine the first time around with our suppliers of timber, paint, hardware etc being closed. Although we have continued to manufacture with what we had, the delays have been out of our control with not receiving deliveries of raw materials. We are behind on our manufacturing and it is a little slower than we would normally quote but we are catching up.
Please do not think you have been forgotten and we thank you for your patience and understanding whilst we follow the government restrictions.
The delivery prices are for a downstairs/ground floor room of your choice to our normal delivery areas as listed below. Please let us know before hand if your property involves steps or stairs for access. We send one man and we will need to know at the time of ordering about access. If your delivery does involve multiple steps or stairs (ie appartments) then assistance will be required.