Covid-19

Thank you to all our new and existing customers for your understanding and your overwhelming support and patience during this difficult period.
from all at Cheshire Pine
PLEASE REMEMBER that you can
ORDER ONLINE TODAY

Our SHOWROOM remains TEMPORARILY CLOSED 

We are focussed on building our customer orders and please can we ask that you do NOT make the journey to come and see us unless you have a prior arrangement.

PLEASE REMEMBER that you can order online, by email and by phone  today for an OCTOBER 2021 delivery

Please accept our apologies for any inconvenience caused but can we please ask that you do not make the journey to see us whilst we continue to manufacture in a closed enviroment.

Information about MANUFACTURING during COVID-19

We are operating our manufacturing workshop in a CLOSED ENVIROMENT and social distancing in the workplace whilst looking out for our team during this time.
We do have reduced numbers (we are all well, both in work and away from work and we have no symptoms).
We are committed to looking after you as our valuable customer and are following all health-related government recommendations. 
This does mean that we are producing our handmade furniture at a slower pace with delayed deliveries from our timber, hardware and paint suppliers than we would normally quote. 

Information about DELIVERY during COVID-19

Our furniture is being delivered and built slower than normal.
It has taken an amount of time and has been very challenging to re-jig how we operate and organise everything differently.
We would normally do a 2 or 3 day run for long distance orders with overnight stays but  with limited hotels or B&B's open and apologise for slight delays incurred during this difficult period.
DELIVERY PROCESS DURING COVID-19
  • We can deliver into the downstars room where it is going. Our driver will knock on your door and he will distance himself from your door until you answer. We will be following the social distancing rules and health advise and ask you to stay in another room or 2 m away whilst we deliver your furniture. Our delivery driver will deliver your furniture to you by himself following the social distancing rules. You will not have to move it once it is in place. He will also be wearing a face covering.
  • We can deliver into your hallway.  He will knock on your door, he will distance himself from your door until you answer. Then following the social distancing rules we ask you to keep a 2 m distance or stay in another room until he has left. He will also be wearing a face covering.
This is for the protection of yourselves and for our team

 

We will contact our customers who have existing orders with us when your handmade furniture is ready for delivery.

Please accept our apologies for the delays on our original lead times.


Can we please ask that our existing and new customers bear with us on the approximate lead times of our handmade furniture with the restrictions and lockdowns that have previously been in place and that may again occur during COVID-19. This did have a knock on effect on Cheshire Pine the first time around with our suppliers of timber, paint, hardware etc being closed. Although we have continued to manufacture with what we had, the delays have been out of our control with not receiving deliveries of raw materials. We are behind on our manufacturing and it is a little slower than we would normally quote but we are catching up.

Please do not think you have been forgotten and we thank you for your patience and understanding whilst we follow the government restrictions.

  

The delivery prices are for a downstairs/ground floor room of your choice to our normal delivery areas as listed below. Please let us know before hand if your property involves steps or stairs for access. We send one man and we will need to know at the time of ordering about access. If your delivery does involve multiple steps or stairs (ie appartments) then assistance will be required.

 

Tel: 01244 881320
email: info@cheshirepineandoak.com
Cheshire Pine and Oak, Sealand Farm Workshops, Sealand Road
Chester, CH1 6BS